The Restaurant Store - Kitchen Equipment and Utensils

Online Orders and Shipping
 

We ship only to the billing address or to a verified shipping address. If the name and address you give us do not match, we will not ship your order. Please see our Shipping Policy for further information, and to view our shipping policy.


Our online sales department is closed on Saturdays and Sundays, as well as statutory holidays. We do not ship out on Saturdays or Sundays. When shopping online during busy holiday seasons such as Christmas, please order early to account for ample time for shipping as volume delays will occur.


Items purchased for in-store pickup can only be picked up by the Card Holder. Photo ID will be requested. Failure to produce photo ID will result in your order being held. No third-party pick-ups are allowed.


Please allow 24 hours after your order is placed before coming to the store to pick up your order. If you place an in-store pick-up order during the weekend, please be aware your order will NOT be ready for pick-up until 12 noon on the following business day. You will receive 3 emails from us, confirming: 1) that we have received your online order and it is pending; 2) that we are Processing your online order; and 3) that your order is completed and ready for pick-up


Workshops do not have physical tickets unless stated in the workshop description. We will have an attendance list at the door to the workshop and will check off your name upon arrival.


If you purchase a product or service from us, we request certain personally identifiable information from you on our order form. You must provide accurate contact information (such as name, email, telephone number and shipping address) and billing address. We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.


Pricing Policy
 
While we make every effort to ensure our prices are accurate both in-store as well as online, prices are subject to change without notice. We are not liable for any pricing increases or decreases that may take place. We do reserve the right to advise you of any errors in our listings or price changes prior to processing, and you will have the option to accept the newly adjusted price or to cancel the order.

 
Online Shopping Policy
 
Orders placed online with The Blitz Camera are not binding until the order is processed and accepted by The Blitz Camera.
 

The Blitz Camera reserves the right to reject any sale for any reason.

Prices advertised do not include shipping, handling or applicable sales taxes. Total charges will be calculate at checkout page.


Although we make every effort to have available stock of all of our product, certain items such as lenses, may be labelled as "Special Order Only" on our web site. This means we must order in your item from the vendor for you, and we will contact you once your product has arrived in the store. Unless a deposit is required for the transaction, we will NOT charge your payment until the item has been received in the store. In the event a deposit is required, you will be contacted to discuss the matter further via email or telephone.


Our Return Policy
 
We offer a 14 day return policy on most orders. Returns are not accepted on event and workshop tickets, software, film, batteries, and other consumables. Shipping & Handling charges are not covered by our return policy and will not be refunded.

Special Order Items
 
Special order items can not be cancelled or refunded without written authorization from our purchasing department unless it is found to be defective upon arrival.


Please note that some special order items take longer than expected to arrive. We will do our best to give you the most up to date information.


Online Orders
 
Prior to returning any item you must contact us at sales@blitzcamera.com for a Return Authorization Number. Orders that are returned without an authorization number will be refused by our shipping department.

 
When you receive your order, please follow these guidelines:


1. - Upon receipt of your new merchandise, please inspect it carefully as to contents and condition. All claims for items missing or damaged during shipment MUST be reported to The Blitz Camera within two (2) business days of receipt of merchandise. In the event your package arrives damaged, it is the responsibility of the customer to contact the carrier to inspect the package to assure full refund/replacement. All packaging MUST be retained until the problem has been resolved.


2. - Carefully unpack and inspect all merchandise. Please DO NOT damage the manufacturer's packaging. DO NOT fill out the manufacturer's warranty cards until you are absolutely sure you want to keep your merchandise. We cannot accept merchandise for return with completed warranty cards or damaged/missing collateral material. Do not throw away any of the packaging materials such as boxes, instructions, inserts, bags, etc until you are completely sure you want to keep the equipment.


3. - Keep your Invoice with your important records.


4. - Read all instruction manuals BEFORE testing your equipment.


The Blitz Camera will NOT be responsible for any consequential or incidental damage resulting from the sale or use of any merchandise bought from us. Our sole responsibility will only be the monetary value of the merchandise.


UAV Return Policy
 
All sales of UAVs (unmanned aerial vehicles, drones and flying cameras) are FINAL and cannot be returned or exchanged to The Blitz Camera.